Support
Something not working, a question, or an idea? Write to us:
support@dynorep.appIt helps to include your phone model, its system version and the app version (shown at the bottom of Settings in the app). We usually answer within a few days.
Common questions
How do I move my data to a new phone?
In the app, go to Settings → Export backup and save the file somewhere you can reach from the new phone (Files, iCloud Drive or AirDrop). On the new phone, install Dynorep and choose Settings → Import backup. Your data is not synced automatically, because it never leaves your phone unless you export it.
I imported the wrong backup. Can I undo it?
Yes. Before every import or reset, the app keeps a safety copy on your phone. Find it under Settings → Safety backups and restore the one from before the import.
I bought Pro, but the app doesn't show it.
Open the Pro sheet in the app and tap Restore purchase, making sure you are signed in with the same Apple or Google account you bought with. Pro is tied to that account, not to the app's data, so it also works on a new phone.
How do I cancel my subscription?
On iPhone, open Settings → your name → Subscriptions → Dynorep, or use Apple's subscription page. On Android, open Google Play → your profile → Payments and subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Pro stays active until the end of the period you paid for, and everything you logged stays yours and readable.
Can I get a refund?
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
Settings → Delete all data erases everything on your phone, or you can simply delete the app. We hold no copy of your data, so there is nothing to delete on our side.
Does the app send anything anywhere?
No, unless you turn on crash reports in Settings. Then a crash report with the technical details of the error, never your training data, is sent so we can fix the bug. See the privacy policy.